We believe that high moral standards and ethical conduct lead to successful professional practice. Thus, in addition to general ethical standards, we have and regularly update our internal Code of Ethical Conduct – guidelines which form a basis for our team where each and every member shares the same principles in both personal and professional life. We want to confirm our strong position that well-defined ethics is a foundation of every business and its activities from service provision and quality to behaviour with partners, suppliers, customers and competitors.
Our guidelines of ethical conduct cover:
1. Values: for more please see “Values”.
2. Work: for more please see “Our team”.
3. Relations with clients: for more please see “Working principles”.
• Ars libri is not focused on profit maximisation. We are focused on the provision of services in line with the highest professional standards, fair competition and transparent working principles that guarantee reliability, stability, sustainability and profitability of our business.
• We equally value all our clients, therefore they receive the same treatment, irrespective of the client or order.
• Our word and commitment is our signature, therefore we take all possible and impossible means to make sure we fulfil our obligations in time, irrespective of the complexity of task.
• We support fair business and competition – we categorically refuse any other means than fair competition in any public tender.
4. Relations with colleagues, suppliers, competitors:
• We are looking for partners who share our working principles and values. Shared beliefs facilitate communication, joint work and approach to result.
• We make payments without any unreasonable delay.
• We hold the attitude that our competitors are our partners who make us constantly improve. We choose to see not threat, but points of contact and benefits of partnership, including increasing reputation of the translation industry, standardisation of quality, professional development. After all, it benefits both individual bureaus and the entire market.
5. Relations with communities: for more please see “Social responsibility” and “Educational responsibility”.